Frequently Asked Questions: your most common inquiries, answered
All about ZIPCAM 360
No, the camera is neither pressurized nor motorized. Since it is a nozzle camera, it is propelled by water from the jetting hose and is certified IP68 against dust and water.
We recommend deploying the camera at a speed of 80 – 120 feet per minute (25 to 35 meters). Recording an inspection between these speeds will produce the highest quality video for post processing.
No, a live view does not have any benefit to an operator when the camera is travelling at such high speed. However, the operator has immediate access to a high-definition video from the mobile device once the inspection is finished.
There is no required intervention from the operator to record pipe conditions, such as pan-and-tilt operations. The camera automatically records the interior of the pipe in 360 panoramic. This provides a video of the pipe that can be navigated by the end-user like Google Street View to identify and code conditions.
- Unscrew the cleaning nozzle from the hose.
- Screw on our custom propulsion nozzle.
- Clip the ZIPCAM 360 to the nozzle.
The ZIPCAM 360 is currently compatible with our custom ½, ¾, and 1-inch nozzles.
Yes, if you want the inspection to be NASSCO compliant. However, considering the camera design with the elevation arm, you can still identify defects in an uncleaned pipe.
No, our custom nozzles are made with 0-degree inlets designed to efficiently propel the camera with the vac truck jetting hose. This is why we encourage you to clean your pipes with your preferred nozzle prior to deploying the ZIPCAM 360.
A ruggedized mobile device is included with the ZIPCAM 360 that comes with a pre-installed application, the ZIPLINK, used to collect and preview inspections. After collection, the inspections are uploaded from the ZIPLINK to ANALYSIS.
This is our proprietary web-based platform that comes for free with the ZIPCAM 360. It is a centralized NASSCO compliant data management software.
All about ANALYSIS
So far, our software has been compatible with every brand of pipe crawler we've tested. Depending on the video feed you are receiving from your crawler, some minor adjustments may be required. As long as the resulting video feed is digital, we are able to process it. If your crawler is not converting the video feed directly, some inexpensive tools allow for conversion from S-video or RCA into USB.
Tell us what kind of crawler you use and we'll be happy to provide more information about compatibility with our app. Contact us here.
Yes, our software automatically scores pipes based on the defects identified.
The score gives the pipe condition grade based on the current version of the NASSCO standard.
Yes, scores can be exported.
All about DIPCAM
Essential information about our manhole inspection solution
Yes. Videos captured by the DIPCAM 360 are stored in industry-standard formats (NASSCO) readable by most professional inspection software. The ANALYSIS app can exports structured data to WinCan, ITpipes, Granite XP, and other NASSCO-certified platforms.
This interoperability ensures your existing software investments remain fully leveragable.
Because of its simplicity, minimal or no training is required to operate the DIPCAM.
NASSCO MACP certification is not required for the field operator. Certification is only required for the technician coding the inspection videos.
This separation of roles optimizes human resources by allowing technical staff to perform field captures while certified experts handle the analysis.
The standard DIPCAM configuration includes a 30-foot (9-meter) telescopic pole, adapted for the vast majority of North American municipal manholes (average depth 8 to 25 feet).
For exceptionally deep manholes, pole extensions can be added. However, beyond 35 feet, structural rigidity and lighting power become limiting factors. In these situations, Can-Ex Tech recommends a preliminary technical evaluation to determine operational feasibility and can propose alternative solutions.