Job Offer
Onboarding & Support Specialist
📍Location : Hybrid – Quebec City
🕒 Type: Full-Time
🌍 Languages: French, English & Spanish
🧳 Travel: Up to 75% of the time
📊 Reporting to: General Manager
Who We Are
Can-Ex Technologies is transforming how sewer and underground infrastructure inspections are conducted. Through a combination of cutting-edge hardware and powerful SaaS, we help municipalities, engineering firms, and contractors collect and manage high-quality inspection data—faster and smarter than ever before.
We’re a fast-growing startup, and we’re looking for a hands-on, multilingual Onboarding & Support Specialist to ensure our customers get the most out of our technology—both in the field and at the office.
Learn more about our flagship product >
The Role
You’ll be on the front lines of customer success. You’ll train new users, solve problems, and provide proactive support to ensure every deployment is a success. Whether you’re out in the field helping a sewer crew get started or on a call helping a city analyst navigate our software, your mission is the same: make our customers feel confident, empowered, and supported.
This role is ideal for someone who’s tech-savvy, great with people, and thrives in dynamic environments.
What You’ll Do
🛠 Onboard new customers – Lead both in-person and remote onboarding for municipalities, engineering firms, and contractors.
🎓 Deliver effective training – Teach field crews how to use hardware tools in real-world conditions, and guide office staff through software use in a simple, approachable way.
💻 Provide remote support – Troubleshoot technical issues and resolve customer requests using tools like Jira (or similar ticketing platforms).
🧭 Build onboarding plans – Define and execute repeatable processes that help new customers hit the ground running.
🌐 Travel – Support customers across North America with up to 75% travel (mostly weekdays, with planning flexibility).
📣 Be the voice of the customer – Share customer insights with the product and engineering teams to help us get better every day.
Who You Are
🎯 Bilingual (or trilingual!) – You’re fluent in French and English, and comfortable in Spanish.
🧰 Technically versatile – You’re comfortable learning both software tools and electronic hardware.
🧑🏫 A natural trainer – You enjoy explaining complex things in simple ways, and can adapt your approach whether you’re with field workers or office analysts.
📈 Organized and self-sufficient – You can juggle multiple customer relationships and stay on top of your game with limited supervision.
🧠 Calm under pressure – You know how to handle challenges in fast-paced environments and stay focused on solving the customer’s problem.
Requirements
- Minimum 3 years of experience in client onboarding, support, or a technical customer-facing role
- Background in SaaS, electronic tools, or industrial technology (strong asset)
- Excellent interpersonal and communication skills
- Comfortable with structured support processes (ticketing systems, documentation, etc.)
- Willingness to travel frequently across North America
Why Join Us?
🚀 Impact – Be part of a mission-driven team redefining an essential industry.
🧗 Growth – Expand your skills across software, hardware, and operations in a high-growth environment.
💡 Autonomy – Own your customer journey and help build the foundations of our support playbook.
👥 Culture – Work with a tight-knit, bilingual team that values learning, grit, and collaboration.
💰 Competitive Compensation – Based on experience and qualifications
Ready to Apply?
If you’re a hands-on, multilingual professional who loves helping others succeed, we want to hear from you!
🚀 Let’s build something great together! 🚀
